Careers

Location: Remote
Reports to: Chief Customer Officer

About EV.PRO

EV.PRO is building the operating system for electric fleets. We are the EV fleet electrification partner for both private and public fleets. We handle everything—vehicles, charging, maintenance—so our customers don’t have to. We move fast, solve real problems, and hold ourselves accountable for uptime.

The Role

We’re looking for an operator. Someone who thrives in the chaos, brings order to it, and doesn’t wait to be told what to do.

You’ll own the day-to-day of keeping our fleet on the road—maintenance, logistics, vendors, and customer coordination. If a vehicle is down, you’re already three steps into solving it.

You’re also a true partner to our customers, not just a point of contact. You anticipate issues before they surface, communicate clearly and proactively, and take ownership through resolution. You understand that every vehicle off the road impacts their business, and you operate with that level of urgency and accountability. Customers trust you because you don’t pass the buck, you close the loop and make sure the job gets done right.

What You’ll Own

Keep Vehicles Running

• Coordinate all scheduled + unscheduled maintenance

• Know what’s breaking before it breaks (odometer tracking, service planning)

• Track vehicle health, uptime, and maintenance trends—and use that data to stay ahead of issues

• Get vehicles in and out of service fast

Make It Happen (Logistics)

• Schedule service with dealerships, tire shops, vendors

• Coordinate pickups/drop-offs

• Handle tows, timelines, and all the moving pieces

Solve Problems Fast

• Triage issues and take immediate action

• Check warranties, push vendors, get answers

• Stay on top of repairs until the vehicle is back in service

Keep Customers Moving

• Coordinate rentals or replacements when needed

• Make judgment calls

• Ensure zero surprises for the customer

Communicate Clearly

• Be the point person for all maintenance-related updates

• Keep customers and internal teams informed—no chasing required

• Escalate when needed, but own the outcome

Build the Machine

• Standardize how we do things (comms, approvals, workflows)

• Track everything in Fleetio

• Identify what’s broken in our process—and fix it

What We’re Looking For

• You’re scrappy and resourceful—you figure things out fast

• You’re highly organized but not rigid

• You communicate clearly and don’t drop balls

• You take ownership—fully

Bonus: EV or automotive experience

What Success Looks Like

• Vehicles are rarely down—and when they are, not for long

• Customers trust us because we’re proactive and responsive

• Vendors move faster because you’re on top of them

• Our operations get smoother and more scalable every month

Why This Role

You’ll be on the front lines of scaling EV.PRO’s operations. This isn’t a “manage a process” job—this is a build and run the system job.